@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";:root{--bg: #0a0a0b;--surface: #131316;--surface-2: #1a1a1f;--surface-3: #222228;--border: rgba(255,255,255,.07);--border-glow: rgba(255,95,0,.35);--text: #f4f4f5;--text-dim: #9b9ba3;--text-faint: #5e5e66;--orange: #FF5F00;--orange-soft: rgba(255,95,0,.14);--green: #22c55e;--amber: #f59e0b;--red: #ef4444;--radius: 14px}*{box-sizing:border-box}body{margin:0;font-family:Inter,-apple-system,sans-serif;background:var(--bg);color:var(--text)}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:#2c2c33;border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#3a3a42}.spin{animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.35}}@keyframes slideUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.portal-login{min-height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(900px 500px at 70% -10%,rgba(255,95,0,.13),transparent 60%),radial-gradient(700px 500px at 10% 110%,rgba(255,95,0,.07),transparent 55%),var(--bg)}.portal-login-card{width:100%;max-width:400px;background:#131316e6;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid var(--border-glow);border-radius:22px;padding:2.5rem;display:flex;flex-direction:column;gap:1rem;box-shadow:0 0 60px #ff5f001f,0 30px 60px #0009;animation:slideUp .4s ease}.portal-login-card img{width:84px;height:84px;border-radius:20px;margin:0 auto;box-shadow:0 0 30px #ff5f0059}.portal-login-card h1{margin:0;text-align:center;font-size:1.5rem;font-weight:800;background:linear-gradient(135deg,#fff,#ffb380);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.portal-login-card p{margin:0;text-align:center;color:var(--text-dim);font-size:.85rem}.portal-login-card label{display:flex;align-items:center;gap:.6rem;background:var(--surface-2);border:1px solid var(--border);border-radius:12px;padding:0 1rem;color:var(--text-faint);transition:border-color .2s,box-shadow .2s}.portal-login-card label:focus-within{border-color:var(--orange);box-shadow:0 0 0 3px var(--orange-soft);color:var(--orange)}.portal-login-card input{flex:1;padding:.85rem 0;background:transparent;border:none;outline:none;color:var(--text);font-size:.95rem;font-family:inherit}.portal-login-card button{padding:.9rem;background:linear-gradient(135deg,#ff5f00,#ff8a3d);color:#fff;border:none;border-radius:12px;font-weight:700;font-size:1rem;cursor:pointer;font-family:inherit;box-shadow:0 6px 20px #ff5f0059;transition:transform .15s,box-shadow .15s}.portal-login-card button:hover{transform:translateY(-1px);box-shadow:0 10px 26px #ff5f0073}.portal-error{background:#ef44441f;border:1px solid rgba(239,68,68,.3);color:#fca5a5;padding:.6rem .9rem;border-radius:10px;font-size:.85rem}.portal-layout{display:flex;min-height:100vh}.portal-sidebar{width:240px;background:linear-gradient(180deg,#0e0e10,#131316);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;position:sticky;top:0;height:100vh}.portal-brand{display:flex;gap:.75rem;align-items:center;padding:1.3rem 1.1rem;border-bottom:1px solid var(--border)}.portal-brand img{width:46px;height:46px;border-radius:12px;box-shadow:0 0 18px #ff5f004d}.portal-brand strong{display:block;font-size:.95rem;font-weight:700}.portal-brand span{display:block;color:var(--text-dim);font-size:.72rem;margin-top:1px}.portal-brand em{display:inline-block;color:var(--orange);font-size:.66rem;font-style:normal;text-transform:uppercase;letter-spacing:.06em;font-weight:700;background:var(--orange-soft);padding:1px 8px;border-radius:99px;margin-top:3px}.portal-sidebar nav{flex:1;padding:.9rem .6rem;display:flex;flex-direction:column;gap:.25rem}.portal-sidebar nav a{display:flex;align-items:center;gap:.65rem;padding:.7rem .9rem;color:var(--text-dim);text-decoration:none;font-size:.9rem;font-weight:500;border-radius:10px;transition:all .15s}.portal-sidebar nav a:hover{background:var(--surface-2);color:var(--text)}.portal-sidebar nav a.active{background:var(--orange-soft);color:var(--orange);font-weight:700;box-shadow:inset 0 0 0 1px var(--border-glow)}.portal-logout{margin:1rem;padding:.6rem;background:transparent;color:var(--text-dim);border:1px solid var(--border);border-radius:10px;cursor:pointer;display:flex;align-items:center;gap:.45rem;justify-content:center;font-family:inherit;font-size:.85rem;transition:all .15s}.portal-logout:hover{border-color:var(--red);color:var(--red)}.portal-main{flex:1;min-width:0;display:flex;flex-direction:column}.portal-page{padding:1.6rem;animation:slideUp .3s ease}.portal-page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.1rem}.portal-page-header h1{margin:0;font-size:1.35rem;font-weight:800}.portal-page-header input[type=date]{background:var(--surface-2);border:1px solid var(--border);color:var(--text);padding:.5rem .7rem;border-radius:10px;font-family:inherit;color-scheme:dark}.portal-muted{color:var(--text-dim);font-size:.85rem}.portal-btn{display:inline-flex;align-items:center;gap:.45rem;padding:.6rem 1.1rem;background:linear-gradient(135deg,#ff5f00,#ff8a3d);color:#fff;border:none;border-radius:10px;font-weight:700;cursor:pointer;font-family:inherit;box-shadow:0 4px 14px #ff5f004d}.portal-btn:disabled{opacity:.5}.portal-icon-btn{background:none;border:none;color:var(--red);cursor:pointer;opacity:.8}.portal-icon-btn:hover{opacity:1}.portal-table{width:100%;border-collapse:collapse;background:var(--surface);border-radius:var(--radius);overflow:hidden;border:1px solid var(--border)}.portal-table th,.portal-table td{padding:.75rem 1rem;text-align:left;font-size:.85rem;border-bottom:1px solid var(--border)}.portal-table th{background:var(--surface-2);font-size:.68rem;text-transform:uppercase;letter-spacing:.07em;color:var(--text-dim)}.portal-table tr:hover td{background:#ffffff05}.portal-template-form{display:grid;grid-template-columns:150px 1fr;gap:.7rem;background:var(--surface);padding:1.1rem;border-radius:var(--radius);border:1px solid var(--border);margin-bottom:1.2rem}.portal-template-form textarea{grid-column:span 2;min-height:64px}.portal-template-form input,.portal-template-form select,.portal-template-form textarea{padding:.6rem .75rem;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;color:var(--text);font-family:inherit;font-size:.88rem;outline:none}.portal-template-form input:focus,.portal-template-form textarea:focus{border-color:var(--orange)}.portal-template-form button{grid-column:span 2;justify-content:center}.dashboard-header{display:flex;align-items:center;justify-content:space-between;padding:1rem 1.6rem;background:var(--surface);border-bottom:1px solid var(--border)}.dashboard-header-title{margin:0;font-size:1.15rem;font-weight:800}.dashboard-header select{background:var(--surface-2);border:1px solid var(--border);border-radius:10px;padding:.5rem .75rem;font-family:inherit;font-weight:600;outline:none}.dashboard-content{padding:1.2rem 1.6rem;flex:1;display:flex;flex-direction:column}.dashboard-error{background:#ef44441f;border:1px solid rgba(239,68,68,.3);color:#fca5a5;padding:.6rem 1rem;border-radius:10px;cursor:pointer}.dashboard-btn{display:inline-flex;align-items:center;gap:.4rem;padding:.5rem .95rem;background:linear-gradient(135deg,#ff5f00,#ff8a3d);color:#fff;border:none;border-radius:10px;font-weight:700;cursor:pointer;font-family:inherit}.dashboard-btn.small{padding:.4rem .75rem;font-size:.8rem}.dashboard-btn.danger,.dashboard-btn.small.danger{background:linear-gradient(135deg,#ef4444,#f87171)}.dashboard-btn:disabled{opacity:.5}.dashboard-logout{display:flex;align-items:center;gap:.4rem;padding:.5rem .8rem;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;cursor:pointer;color:var(--text)}.page-placeholder-desc{color:var(--text-dim);font-size:.9rem}.support-layout{display:grid;grid-template-columns:330px 1fr;gap:1.1rem;height:calc(100vh - 140px)}.support-list{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column;overflow:hidden}.support-tabs{display:flex;padding:.6rem .6rem 0;gap:.4rem}.support-tabs button{flex:1;padding:.6rem;border:1px solid var(--border);background:var(--surface-2);color:var(--text-dim);font-weight:700;cursor:pointer;font-size:.88rem;border-radius:10px;font-family:inherit;transition:all .15s}.support-tabs button.active{background:var(--orange-soft);color:var(--orange);border-color:var(--border-glow)}.support-status-filter{margin:.6rem;padding:.5rem .7rem;background:var(--surface-2);color:var(--text);border:1px solid var(--border);border-radius:10px;font-family:inherit;outline:none}.support-chats{flex:1;overflow-y:auto;padding:0 .45rem .6rem}.support-chat-item{padding:.75rem .8rem;border-radius:12px;cursor:pointer;margin-bottom:.3rem;border:1px solid transparent;transition:all .15s}.support-chat-item:hover{background:var(--surface-2)}.support-chat-item.selected{background:var(--orange-soft);border-color:var(--border-glow)}.support-chat-top{display:flex;justify-content:space-between;align-items:center}.support-chat-top strong{font-size:.9rem}.support-chat-sub{display:flex;justify-content:space-between;font-size:.76rem;color:var(--text-dim);margin-top:3px}.support-chat-meta{font-size:.68rem;color:var(--text-faint);margin-top:3px;text-transform:capitalize}.support-badge{font-size:.6rem;padding:2.5px 9px;border-radius:99px;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.support-badge.waiting{background:#f59e0b26;color:var(--amber);animation:pulse 1.6s infinite}.support-badge.active{background:#22c55e26;color:var(--green)}.support-badge.closed{background:#ffffff12;color:var(--text-faint)}.support-thread{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column;overflow:hidden}.support-empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-faint);font-size:.95rem}.support-thread-header{display:flex;justify-content:space-between;align-items:center;padding:.85rem 1.1rem;border-bottom:1px solid var(--border);background:var(--surface-2)}.support-thread-header select{background:var(--surface-3);color:var(--text);border:1px solid var(--border);border-radius:8px;padding:.35rem .5rem;font-size:.8rem;font-family:inherit;outline:none}.support-messages{flex:1;overflow-y:auto;padding:1.2rem;display:flex;flex-direction:column;gap:.65rem;background:radial-gradient(800px 400px at 80% 0%,rgba(255,95,0,.04),transparent 60%),var(--bg)}.support-msg{max-width:68%;padding:.7rem .95rem;border-radius:16px;font-size:.9rem;line-height:1.45;animation:slideUp .2s ease}.support-msg.customer{align-self:flex-start;background:var(--surface-2);border:1px solid var(--border);border-bottom-left-radius:5px}.support-msg.agent{align-self:flex-end;background:linear-gradient(135deg,#ff5f00,#e85600);color:#fff;border-bottom-right-radius:5px;box-shadow:0 4px 16px #ff5f0040}.support-msg.internal{background:#f59e0b1a;color:#fcd34d;border:1px dashed rgba(245,158,11,.4);align-self:flex-end;box-shadow:none}.support-msg p{margin:0}.support-msg-time{display:block;font-size:.62rem;opacity:.65;margin-top:4px;text-align:right}.support-agent-name{display:block;font-size:.65rem;font-weight:800;opacity:.9;margin-bottom:3px;text-transform:uppercase;letter-spacing:.04em}.support-internal-tag{display:inline-flex;align-items:center;gap:4px;font-size:.64rem;font-weight:800;margin-bottom:4px;text-transform:uppercase}.support-composer{display:flex;gap:.45rem;align-items:center;padding:.8rem;border-top:1px solid var(--border);background:var(--surface)}.support-composer select{max-width:140px;padding:.5rem;background:var(--surface-2);color:var(--text);border:1px solid var(--border);border-radius:10px;font-size:.8rem;font-family:inherit;outline:none}.support-input{flex:1;padding:.65rem 1rem;background:var(--surface-2);color:var(--text);border:1px solid var(--border);border-radius:99px;font-size:.9rem;font-family:inherit;outline:none;transition:border-color .15s,box-shadow .15s}.support-input:focus{border-color:var(--orange);box-shadow:0 0 0 3px var(--orange-soft)}.support-note-toggle{display:flex;align-items:center;gap:2px;padding:.5rem .6rem;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;cursor:pointer;color:var(--text-faint);transition:all .15s}.support-note-toggle.on{background:#f59e0b26;color:var(--amber);border-color:#f59e0b66}.support-note-toggle input{display:none}